Help & FAQ

After you make the payment, but if you are still on Free version instead of Plus service or Pro service after 20 minutes, please double check you are using the right email account when making the payment. One possible reason is that people might use another email account for the payment so the Premium service is linked to that email account. Please contact us below and we can resolve the issue for you.

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• Import anything — PDF, Word, PowerPoint, text & images → slides
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• Export to PowerPoint & PDF

Yes, you can cancel the future subscription any time through 'Account' → 'Manage your plan'. After that, you could follow the instructions and the subscription will be cancelled immediately afterward.

If you cancel before the end of current subscription period, you will still be able to use your license, up to the last day of the subscription.

We may consider a refund if you have NOT used our product (to performed any actions) and the purchase was made within the last three weeks. In this case, please email us at contact@aiworksuite.com, and we can assist you and evaluate it on a case-by-case basis.

If you experience any issues with our services, please email us at contact@aiworksuite.com and include the photos, videos, or related evidence that shows the problem for us to look into.

No, any data you interact with on our product is not used to enhance the learning or learning of ChatGPT/Gemini/Claude models.

For further information, you can review OpenAI’s data usage policies at : https://openai.com/policies/api-data-usage-policies

E‑mail contact@aiworksuite.com or open “Help → Contact” inside the app. We reply within 24 hours (Mon‑Fri, PST).